Returns, Exchanges & Refunds
Damaged, faulty or incorrect items
If your item arrives damaged, faulty, incorrect or doesn’t match its description, we’ll replace it with free pick-up and delivery, or arrange a refund if you prefer, once the issue is confirmed.
Email hello@voltagethebrand.com within 48 hours of delivery with your order number, issue details, clear photos and an unboxing video.
Unboxing video
An unboxing video is required for delivery-related claims. Record one continuous, unedited video showing the sealed parcel, shipping label, opening and all contents.
Return conditions
Contact us before returning anything. Keep the item as received, with all original tags, labels and packaging. Do not wear, wash or alter it.
Additional damage caused by use or handling beyond inspection may result in documented, reasonable repair or replacement costs being deducted from your refund. We’ll explain any deduction first. This excludes damage present on delivery and normal opening of packaging.
What we don’t accept
We don’t accept returns or exchanges for:
- A change of mind or size and fit preferences. Please check the listed measurements before ordering.
- Damage caused by wear, washing, alterations or improper care.
- Slight colour differences due to screens or lighting, where the item otherwise matches its description.
- Refusal of delivery, an incorrect address supplied by you or repeated unsuccessful delivery attempts, on their own.
Refunds
Approved refunds will be initiated within 5–10 working days of approval, to your original payment method wherever possible. Your bank or payment provider may take additional time to show the credit.
VOLTAGE Quality
Every piece on our website is an authentic VOLTAGE piece, quality-checked by our team before dispatch.